The restaurant has outside seating and the restaurant itself is pretty big with lots of seating inside too. Once we arrived, a staff member greeted and escorted us to our seats.
There's a unique ordering system at PappaRich. Every table has a buzzer (how you let the staff know that you're ready to order). The waiter/waitress will hand you the menu, a sheet or paper and a pencil so that you can write in your order along with little indications of food allergy, spice allergy, and etc. The menu is helpful for someone who isn't familiar with Malaysian dishes and it has very clear pictures of most of the menu items.
|3 Layer Iced Tea|
|Roti Canai & Roti Telur|
The level of spice in the sauces couldn't be altered and it was milder than the usual curry sauce I've tried with roti canai. The sauces in both dishes were quite dangerous in my opinion. However, there was one sauce that wasn't as dangerous or powerful. Overall, the presentation and quality looks neat and interesting, but I think I prefer just one sauce and a big,puffy roti canai.
|Hainan Chicken Rice with Steamed Chicken Set|
Will and I felt the bean sprouts was unnecessary and filler. It didn't complement very well together. He didn't really like the dish too much as there was a lack of flavor.
|Kampung Fried Rice with Chicken Satay + Chicken Wing|
Before our entrees hit our table, the waiter already came with our bill/receipt when it wasn't crowded at all in the restaurant nor were we ready to leave. It was a little distracting and disrespectful.
Overall, I felt there wasn't much of an interaction available because you basically just fill out your orders and the waiter/waitress brings it to you. If you get a nice waiter or waitress, than I am sure you will receive interaction and answers to questions you may have. Besides the lack of interaction, it was nice to see that the staff knew when to return to pour extra water when our cup ran empty.
The quality of the food didn't really impress me. I definitely would prefer Sentosa (across the street) as the service is more quick and efficient. In addition, Sentosa has the typical Malaysian dishes you would find at a traditional Malaysian restaurant. The price at PappaRich was also quite pricey and not worth the quality that's being delivered in the dishes we had.